Knowledge and help

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Signing up and editing the account

How to register?

You need to enter the Employer Sector (the green button in the top right corner), then click "register" and fill in the form. You will receive an e-mail with an activating link on the given e-mail address.

Can I register more than one account for one company?

Yes, it is possible, but not in the Employee Dashboard. You need to contact us on the address: [email protected]. To register yet another account for the same company we will need the base line which are necessary during the registration process and scan of the document confirming the credibility of the will to register another account.

Will my account be active just after registration?

To activate your account you need to click the activating link which is automatically send on your e-mail address after filling in the registration form. However, employer account is verified and may be blocked after providing false data.

How do I change my e-mail address used to log in?

Contact us here: [email protected].

How to change NIP / EU VAT?

Contact us here: [email protected].

Where can I update my company's details?

You need to log in to your Employer Dashboard and a dropdown menu available in the top right corner, choose the option "Edit your profile". You can edit all the data besides NIP/VAT number and e-mail address.

What should I do when trying to log in I receive the information that my account is blocked?

Make sure that you used the activating link. If your account has already been activated and the error still appears, reach us on [email protected]. The account could have been banned by us due to false details provided in the registration form.

How to restore password to my account?

Before you log in, click the "I don't remember my password" button. On the e-mail address given in the registration form you will receive a link which will allow you to change the password.

What is EU VAT number and how to fill it in properly?

This is so called "European NIP". If you are a company from a country form EU (other than Poland) and you own an active EU VAT number, your invoice will no be charged with the VAT tax. The status of EU VAT can be checked on: http://ec.europa.eu/taxation_customs/vies/vatResponse.html

Can I register if I don't have EU VAT number?

Yes, the only thing you need to do is do provide us with a registry number of your company, e.g. NIP or its counterpart. Remember, that if you are a foreign company, your invoice will be charged with VAT tax.

Can I choose another e-mail address for receiving e-mail about new application?

No, all the notifications are sent on the e-mail address filled in the registration form.

What are registration documents?

Those documents are to confirm legal activity of the company, e.g. KRS or KRAZ registry. Business profiles which added such documents are featured by us with stars. More information about our Employee Distinction system on Featured employer

How to delete my account?

Contact us here: [email protected].

Adding and editing advertisements

How to post an advertisement?

To post your advertisement you need to register and log in to your account. Then you need to click the yellow button "Post your ad" in the top left corner of the Dashboard, fill in the form and post your advertisement.

Can I post free advertisement?

Yes, on europa.jobs you can post free advertisements with no limits. However, adding the advertisement you should make sure that none of promoting options was chosen, which is chargeable. We also want to emphasize that according to the regulations of the portal it is forbidden to add the same ads in a short period of time.

Will my advertisement appear on the website just after posting it?

Yes, the advertisement is published immediately after posting it.

How long will my advertisement be active on the website?

The advertisement has no time limit. It will be active until you decide to put it on hold or delete it.

What can I do when I can not add the advertisement?

You need to check thoroughly if every required field was filled in and if the ad doesn't contain any forbidden phrases as: e-mail address, „I'll give you a job", "special offer", "legal work", „I'll hire legally", "super", "the best deal", "job offers", "The best", "Best", "Top", "extra". If you still have problems with adding your advertisement, contact us: [email protected]

What can I do when as I add the advertisement I get the information that I don't have enough amount of points on my account?

It means that while you were adding the advertisement with the second step you chose one of chargeable promoting options, e.g. ads promoting or external form. Uncheck them to add your advertisement for free or purchase points and choose services from our offer.

Can I edit my advertisement after posting it?

The advertisement after being published is editable only to some extent. According to Article 5, Item 5.4. of the Terms of use europa.jobs for Employers it is possible to make corrections in a published job ad but the corrections concerning name of the position and place of work.

Can I encourage my potential candidates to apply for my advertisement via SMS, website or sending their CVs on an e-mail address?

According to Article 5, Item 5.7. of the Terms of use europa.jobs for Employers it is forbidden to encourage Candidates to apply for the advertisement via SMS, phone, website or posting an e-mail address in the ad. Posting that kind of advertisement will be suspended.

Can I add the same advertisement several times?

According to Article 5, Item 5.8. of the Terms of use europa.jobs for Employers it is forbidden to add the same advertisement several times. Job ads added multiple times will be deleted. If you want your advertisement to be at the top of the list, use the option Renew the ad.

What can not be included in the advertisement?

You can't post e-mail address in your advertisement or encourage Candidates to apply via SMS, phone or website. You can't also use phrases such as: "I'll give you a job", "special offer", "legal work", "I'll hire legally", "super", "the best deal", "job offers", "The best", "Best", "Top", "extra".

How can I delete the advertisement?

To delete your advertisement you need to log in to Employer Dashboard, choose active advertisements and choose a bin icon next to the ad which you want to delete.

How to promote my advertisement?

To promote your advertisement you need to log in to Employer Dashboard, choose an advertisement, which needs to be promoted and click the button Promote with a loudspeaker icon. Then you will be redirected to the website with several options of promotion.

Uncovering data from applications

How can I uncover candidate\’s CV documents and their contact details?

You need to choose the Unlock button, which is placed on the right side of every application on the list. You decide which application's details you want to see.

How much do I have to pay for uncovering CV documents and personal details for one application?

The cost of uncovering contact details and Candidate's CV is always given with the application. You can check the current prices in Pricing of the service europa.jobs for Employers.

Do I have to pay for each application which I will receive?

No. You will be charged only for uncovering full contact details (e-mail address, phone number) and Candidate's CV of chosen applications.

What data can I check before I will unlock the access do personal details and CV documents?

Name, surname, age, years of experience, knowledge of foreign languages, driving licence, additional positions, date of application, amount of attached documents

How long will I have the access to uncovered applications?

No time limit

Payments and points purchasing

Where and how can I pay for point packages?

To purchase a point packages you need to log in to Employer Dashboard and choose the option Charge your account in the tab Payments in the menu. Then, after you choose the right package and fill in payments details, you can choose the payment type: online transfer, pay-pal, pro forma invoice. Payments are realised in PLN.

Can I pay in Euros for point packages?

To make a payment in Euro for a pint package, contact us: [email protected] providing us with invoice details and information which package you want to purchase. As soon as we receive the information, we will prepare an invoice in Euro based on the Euro exchange rate of a former day. After posting the payment your account will be charged with points and you will be provided with an invoice for the point purchase.

How long will it take for the points to be available on my account since the moment I pay for them?

If the chosen type of payment is an online transfer, points will appear on your account automatically after payment authorisation. Whereas choosing the pro forma invoice, your transfer has to be posted on our account. If you want to receive point sooner, send as the bank transfer confirmation on: [email protected]"

What can I use the points for?

Points are the inner "currency" in Employer Dashboard. You will pay with them for every chargeable options available in Employer Dashboard such as: uncovering application details, promoting advertisements, Suggested Candidates, external form. Check what you can buy with our points: Offer

Do the points expire?

Points never expire. Once purchased they will be always on your account.

Can I buy packages only?

Using the payment system in Employer Panel you can only buy points in a package. However, if you need some other amount of points, we can prepare an offer just for you. Contact us: [email protected]"

Where can I download the invoice for point purchase?

If you purchased the points using Employer Panel, you can download an invoice in the tab Payments History (you will find this tab in the menu on the left in Employer Dashboard)

What should I do when I can not purchase the points?

If you can't buy points using an online transfer it is possible that you don't have enough funds on your account. If the problem continues to occur contact us: [email protected]

Why am I charged with VAT tax?

Probably the European VAT / NIP number given in the registration process is incorrect. Make sure that this number is correct. If all the details are valid and the problem still occurs, contact us: [email protected]"

Advertisements promoting

What types of promoting the advertisement are available?

You can promote tour ad on the Home Page of the service europa.jobs, on the offer list, on Facebook or in the e-mail marketing campaign. All available types of promoting your add you can find here: Offer

Can I promote two different advertisements on the Home Page in one week?

You can promote only one advertisement on the Main Page a week.

How to set promoted advertisements?

To promote your advertisement your account need to be charged with the proper amount of points. After purchasing them you need to choose the job offer form the list of active advertisement which to promote and then click the button Promote with the icon of loudspeaker. Then you will be redirected to the website with all the options of promotion. Once you select a particular option and confirm your choice, you will be informed about charging your account with the proper amount of points.

Can I start promoting my advertisement when it was published earlier?

Yes, you can start promoting your advertisement which has been already published earlier. Just choose the ad from the list and click the Promote button with an icon of loudspeaker.

Suggested Candidates

What is this service about?

After you add your job ad we match with it our Candidates who best meet the criteria of your job ad. In the details of your ad you will find a list of Suggested Candidates. Each profile contains the most important information about them (When was the last time a candidate was looking for a job? Did he attach the CV? How old is he? Did he give his phone number? Did he give any other additional information such as: knowledge of foreign languages, driving licence, second profession?). The access to Candidate's contact details and attached files is chargeable. You just need to click and confirm the payment to see them. The cost of the purchase is given in points in Candidate's Profile. Detailed description of the service is available: Suggested candidates

Based on what is the price of the access to candidate's personal details established? // how do you establish the price of the access to candidate's personal data

It is based on the amount of given details and the date of his last activity on our portal.

When does the access to bought out candidates expires?

No time limit

What kind of details will I receive after buying them out?

The access to Candidate's contact data and files attached by him.

Haven't found your answer?

Reach us on the e-mail address: [email protected]